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At RioAce, we are deeply committed to promoting responsible gaming practices. We understand that for most individuals, gambling is an enjoyable form of entertainment. However, we also recognise that for a small percentage, it can evolve into a serious problem. Our policy is designed to minimise the potential harm associated with problem gambling and to support our players in maintaining control over their gaming habits. We adhere strictly to the regulations set by our licensing authority and continuously review our procedures to ensure they are effective and up-to-date. RioAce strives to create a safe and secure environment where players can enjoy their experience responsibly.

We provide a range of tools and resources to help you manage your play. These include setting personal limits, self-exclusion options, and access to information about identifying and addressing problem gambling. Our customer support team is trained to assist with responsible gaming queries and can guide you through the available features. We treat all responsible gaming requests with the utmost confidentiality and professionalism.

Problem gambling can manifest in various ways and affect individuals differently. It is important to be aware of the signs, both in yourself and in others. Early recognition can be crucial in addressing the issue before it escalates. Some common indicators include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships, work, or other commitments.
• Feeling anxious, guilty, or depressed after gambling.
• Borrowing money or selling possessions to fund gambling.
• Finding it difficult to stop or control your gambling, even when you want to.
• Neglecting personal care or responsibilities due to gambling.

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek assistance. RioAce provides resources to help, and professional help is available.

Gambling should always be viewed as a form of entertainment, not a way to make money. To keep your gaming experience enjoyable and safe, consider the following advice:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Determine how long you will play and ensure you adhere to that limit. Regular breaks are important.
• Do not chase losses: Accept that losses are part of gambling. Trying to win back lost money often leads to further losses.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not gamble under the influence: Alcohol or drugs can significantly affect your decision-making abilities.
• Understand the rules: Familiarise yourself with the rules and odds of the games you play.

By following these guidelines, you can help ensure your gambling remains a fun and controlled activity at RioAce.

RioAce provides robust tools to help you manage your spending and playing habits. You can set personal limits on deposits, losses, and wagers over specific periods. These limits are designed to give you greater control and prevent you from spending more than you intend.

• Deposit Limits: You can set a maximum amount of money you can deposit into your RioAce account over a daily, weekly, or monthly period. Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a daily, weekly, or monthly period. If your net losses (wagers minus wins) reach this threshold, you will be prevented from placing further bets until the period resets.
• Wager Limits: You can define a maximum total amount you are willing to wager over a daily, weekly, or monthly period. This helps control the overall volume of your betting activity.

You can adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Requests to increase a limit will typically have a cooling-off period before they become active, allowing you time to reconsider your decision. This measure is in place to protect you and promote responsible play.

If you feel you need a short break from gambling, RioAce offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period, helping you to regain control and reflect on your gambling habits.

• Time-Out: This option allows you to take a short break from gambling for periods ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in to your RioAce account or place any bets.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period typically lasts for a few months. It provides a longer break if you feel your gambling is becoming problematic but you are not yet ready for self-exclusion.

Once you initiate a Time-Out or Cool-Off, it cannot be reversed until the specified period has elapsed. This ensures the effectiveness of the break. You can set these periods through your account settings or by contacting our customer support team for assistance.

For individuals who feel they need a more significant break from gambling, RioAce offers a comprehensive self-exclusion program. Self-exclusion allows you to voluntarily prevent yourself from accessing your account for an extended period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period:

• You will not be able to log in to your RioAce account.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing communications and promotional offers.
• Any remaining funds in your account will be returned to you, subject to our withdrawal policies.

Self-exclusion is a serious commitment and cannot be reversed once activated. We recommend considering this option carefully and seeking professional advice if you are struggling with problem gambling. To initiate a self-exclusion, please visit your account settings or contact our customer support team. We can also provide information on multi-operator self-exclusion schemes if available in your jurisdiction, which allow you to exclude from multiple gambling operators simultaneously.

RioAce is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 (or the legal age of majority in their jurisdiction) to open an account or gamble on our platform. We employ robust age verification procedures during the registration process to ensure that all our players meet the legal age requirements. This includes requesting proof of age and identity documentation.

We understand that technology makes it easier for minors to access online content, and we encourage parents and guardians to take proactive steps to protect their children. We recommend:

• Using filtering software to block access to gambling websites.
• Keeping your RioAce account details confidential and logging out after each session.
• Educating children about the risks associated with underage gambling.
• Monitoring internet usage on shared devices.

If we discover that a minor has registered an account with RioAce, the account will be immediately closed, and any winnings will be voided. We take this responsibility very seriously and are dedicated to upholding our commitment to protecting minors.

To help you monitor the amount of time you spend gambling, RioAce offers Reality Checks and Session Reminders. These features are designed to provide regular notifications during your gaming sessions, prompting you to consider your play and take a break if needed.

• Reality Checks: You can set a frequency for these reminders, for example, every 30 minutes or every hour. When the set time elapses, a pop-up message will appear on your screen, informing you of how long you have been playing. This message will also provide options to continue playing, view your account history, or log out.
• Session Reminders: Similar to Reality Checks, these reminders act as a prompt to help you stay aware of your playing duration. They serve as a gentle nudge to encourage responsible time management.

These tools are fully customisable through your account settings. We encourage all players to utilise Reality Checks and Session Reminders as a proactive measure to maintain healthy gambling habits. They are an effective way to stay conscious of your gaming time and prevent extended, unplanned sessions.

If you are concerned about your gambling habits, or simply wish to gain a better understanding of your relationship with gambling, we recommend taking a self-assessment. This can help you identify if your gambling behaviour is becoming problematic. While not a diagnostic tool, it can serve as a useful indicator.

Consider the following questions honestly:

• Have you ever neglected your work, studies, or family due to gambling?
• Do you feel the need to bet larger amounts of money to get the same excitement?
• Have you ever lied to hide the extent of your gambling?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Have you ever tried to stop gambling, but been unsuccessful?
• Do you gamble to escape from problems or feelings of sadness?
• Have you ever borrowed money or sold anything to finance your gambling?
• Have you ever felt guilty about the way you gamble or what happens when you gamble?
• Has gambling ever caused financial problems for you or your household?
• Do you feel you need to win back money you have lost?

If you answered "yes" to several of these questions, it may indicate a potential problem. We strongly advise you to seek further assistance. RioAce is here to support you, and professional help is available to guide you through this process.

Ef spilamennskan er hætt að vera skemmtileg er ókeypis og trúnaðaraðstoð í boði. Þessi samtök eru óháð þessari síðu og öllum rekstraraðilum:

Innlend aðstoð: Ísland

• SÁS (Samtök áhugafólks um spilafíkn)
• Red Cross Helpline 1717 · Hjálparsími: 1717
• Sjálfsútilokun: Operator self-exclusion (no national register)

Alþjóðleg aðstoð (öll lönd)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Hjálparsími: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)