Privacy Policy

Welcome to RioAce. This Privacy Policy describes how RioAce collects, uses, processes, and protects your personal information. We are committed to safeguarding your privacy and ensuring the security of your data. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. This policy applies to all visitors, users, and others who access or use the RioAce platform.

RioAce operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant. We regularly review our practices to ensure ongoing adherence to these standards. Our goal is to provide a transparent and secure gaming environment.

RioAce collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your full name, date of birth, residential address, email address, telephone number, and national identification details (e.g., passport or driver's license number) as required for identity verification and anti-money laundering (AML) checks.
• Account Information: Your username, password (encrypted), and security questions/answers.
• Financial Information: Payment method details, such as credit/debit card numbers (partially masked), bank account information, and transaction history. We do not store full payment card details on our servers.
• Transactional Data: Records of your deposits, withdrawals, bets, game play, and other activities on the RioAce platform.
• Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, time spent on pages, clickstreams, and search queries.
• Communication Data: Records of your correspondence with our customer support team via live chat, email, or telephone.
• Publicly Available Information: Data obtained from public sources, such as government records or public registers, for identity verification and compliance purposes.

RioAce uses the collected information for several purposes:

• To Provide and Maintain Services: To operate our website, process your bets, manage your account, and facilitate deposits and withdrawals.
• Account Management: To verify your identity, age, and location, as required by our licensing authority and for responsible gaming purposes.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or illegal activities, including money laundering, and to protect the integrity of our services.
• Compliance with Legal Obligations: To comply with legal and regulatory requirements, including AML, counter-terrorism financing (CTF), and responsible gaming regulations.
• Personalisation: To tailor our services and content to your preferences, including offering personalised promotions and game recommendations.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions, where you have consented to receive them. You can opt-out at any time.
• Service Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and user experience of the RioAce platform.
• Research and Analytics: To conduct statistical analysis and research to understand market trends and enhance our offerings.

RioAce processes your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, specifically the Terms and Conditions of RioAce, to provide you with our gaming services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which RioAce is subject, such as anti-money laundering laws, age verification requirements, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by RioAce or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. These legitimate interests include fraud prevention, network and information security, direct marketing (where permitted by law), and service improvement.
• Consent: In certain situations, RioAce may rely on your explicit consent to process your personal data, particularly for marketing communications beyond what is covered by legitimate interests. You have the right to withdraw your consent at any time.

RioAce may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, marketing agencies, and customer support providers. These providers are contractually obligated to protect your data and only use it for the purposes specified by RioAce.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, and other government entities when required by law or to comply with legal processes, such as court orders or subpoenas.
• Fraud Prevention and Security: To prevent fraud, money laundering, and other illegal activities, we may share information with financial institutions, fraud prevention agencies, and other online gaming operators.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share data with our affiliated companies for internal business purposes, such as customer support, technical operations, and marketing.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

RioAce does not sell your personal data to third parties.

RioAce implements robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes for which it is processed.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, RioAce cannot guarantee absolute security.

Under applicable data protection laws, you have several rights concerning your personal data. RioAce is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that RioAce correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the legally required timeframe.

RioAce uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyse website traffic, and deliver personalised content and advertising.

• Essential Cookies: These are necessary for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website, allowing us to personalise our content for you, greet you by name, and remember your preferences.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the RioAce website.

RioAce retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

Generally, we retain your account information and transactional data for a minimum period of five years after the closure of your account, or as required by our licensing authority and anti-money laundering regulations. This period may be extended if there is an ongoing legal dispute or investigation.

Once your personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention policy.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not have the same level of data protection laws as your jurisdiction. This may occur if our service providers or affiliated entities are located in such countries.

When we transfer your personal data internationally, RioAce takes appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission or other relevant authorities.
• Relying on your explicit consent for the specific transfer.

RioAce services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

RioAce may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We may also notify you through email or other prominent notices on the RioAce platform.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by RioAce, please do not hesitate to contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Please refer to our Terms and Conditions or footer for our registered office address]

We are committed to resolving any complaints about our collection or use of your personal data. If you feel that RioAce has not adhered to this Privacy Policy, please contact us. You also have the right to lodge a complaint with your local data protection supervisory authority.