Cookie Policy

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners. Cookies enable a website to remember your actions and preferences over a period of time, so you do not have to keep re-entering them whenever you return to the site or browse from one page to another. They can also be used to tailor content and advertisements to your interests.

At RioAce, we use cookies to enhance your experience, ensure the security of our services, and understand how our platform is used. This policy explains what cookies are, how we use them, and your choices regarding their use.

RioAce uses cookies for several purposes. These include maintaining the functionality of our website, remembering your preferences, analysing site traffic, and supporting our marketing efforts. Our goal is to provide you with a personalised and efficient gaming experience.

• Session Management: Keeping you logged in as you move between pages.
• Personalisation: Remembering your language preferences and other settings.
• Security: Protecting your account from unauthorised access.
• Performance Analysis: Understanding how our site is used to improve its design and content.
• Marketing: Delivering relevant advertisements based on your interests.

Essential cookies are fundamental to the operation of the RioAce website. Without these cookies, certain services you have requested, such as logging into your account or making deposits, cannot be provided. They are crucial for maintaining the security and integrity of our platform. These cookies do not collect personal information for marketing purposes and are typically session-based, meaning they are deleted once you close your browser.

Examples of essential cookies include those that remember your login status, manage your session, and facilitate secure transactions. Your consent is not required for these cookies because they are necessary for the website to function.

Analytics cookies collect information about how visitors use the RioAce website. This includes which pages are visited most often, how long users spend on each page, and if they encounter any error messages. This data helps us understand user behaviour and improve the performance and usability of our site. All information collected by these cookies is aggregated and therefore anonymous. It is used solely to enhance the user experience and the efficiency of our services.

We use analytics tools to gather insights into our website's traffic and user engagement. This allows RioAce to make informed decisions about content and feature development.

Functional cookies allow the RioAce website to remember choices you make and provide enhanced, more personal features. For instance, these cookies can remember your username, language preference, or the region you are in. They can also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

These cookies improve your experience by making the site more convenient and tailored to your individual preferences. Disabling functional cookies may result in a less personalised experience on RioAce.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

RioAce uses these cookies to present you with offers and promotions that align with your gaming preferences. We aim to provide relevant content while respecting your privacy. You have control over these cookies and can manage your preferences.

In addition to our own cookies, RioAce also uses various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These third-party cookies are set by domains other than RioAce and are often used for analytics, advertising, and social media integration. We carefully select our third-party partners to ensure they adhere to high privacy and security standards.

Examples of third-party services that may set cookies include Google Analytics for website traffic analysis and various advertising partners for targeted promotions. We do not have direct control over these third-party cookies, and their use is governed by the privacy policies of the respective third parties. We encourage you to review their policies for more information.

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and are deleted from your device when you close your browser. Persistent cookies last until they expire or are deleted. The expiration dates for persistent cookies can vary, ranging from a few minutes to several years. RioAce uses both session and persistent cookies to ensure optimal functionality and user experience.

For example, a session cookie might keep you logged in for the duration of your visit, while a persistent cookie might remember your language preference for future visits to RioAce.

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of the RioAce services or websites you visit. You can typically find these settings in the "options" or "preferences" menu of your browser.

For more detailed information about cookie management with specific web browsers, please refer to your browser's official website. You can also visit www.allaboutcookies.org for comprehensive guidance on how to manage cookies across various browsers.

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities to be tracked. Currently, there is no universally accepted standard for how companies should respond to DNT signals. Therefore, RioAce does not currently respond to DNT browser signals.

We continue to monitor developments in this area and will re-evaluate our approach if and when a consistent standard is established. In the meantime, you can manage your cookie preferences directly through your browser settings as described in the "Managing and Disabling Cookies" section.

RioAce may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are using cookies. Your continued use of our services after any changes signifies your acceptance of the updated policy.

The date this Cookie Policy was last revised is indicated at the bottom of this page.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. You can reach our customer support team through the contact methods provided on the RioAce website. We are committed to addressing your inquiries promptly and transparently.

You can also send an email to our dedicated support address, which is available in the "Help" or "Contact Us" section of the RioAce platform.