Responsible Gambling

At RioAce, we are dedicated to providing an entertaining and responsible online gaming environment. We understand that for most of our players, gambling is a form of recreation. However, we also recognise that for a small percentage of individuals, gambling can transition from a harmless pastime into a serious problem. Our policy is built on the foundation of player protection, preventative measures, and support for those who may be experiencing gambling-related harm.

We adhere strictly to the regulations set forth by our licensing authority, ensuring that all our operations meet the highest standards for player safety and responsible conduct. This commitment is woven into every aspect of RioAce, from our product design to our customer service interactions. We believe that a safe environment is essential for enjoyable gaming.

Problem gambling can manifest in various ways, and it is not always immediately obvious. It is characterised by an increasing preoccupation with gambling, a need to bet more frequently or with larger amounts, and continued gambling despite negative consequences or a desire to stop. Recognising these signs in yourself or someone you know is the first step towards seeking help.

Some common indicators include:

• Spending more money and time on gambling than you can afford or intended.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, irritable, or depressed, especially after gambling sessions.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Lying to family and friends about your gambling activities.
• Finding it difficult to stop or control your gambling.

If you identify with several of these signs, we encourage you to consider whether gambling is still a healthy activity for you.

Maintaining control over your gambling habits is crucial for ensuring it remains a fun and recreational activity. Here are some practical tips to help you stay in control:

• Gamble for entertainment, not as a way to make money or escape problems.
• Set strict limits on the amount of money and time you spend gambling, and stick to them.
• Never gamble with money you cannot afford to lose.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or other substances.
• Balance gambling with other enjoyable activities and hobbies.
• Do not chase losses, accept them as the cost of entertainment.
• Take frequent breaks during your gambling sessions.

RioAce provides several tools to assist you in managing your play effectively.

RioAce empowers you to manage your spending by offering various self-imposed limits. These tools are designed to help you maintain control over your gambling budget and prevent you from spending more than you intend.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your RioAce account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a set period. If your net losses (total bets minus total wins) exceed this limit, you will be prevented from placing further wagers until the period resets.
• Wager Limits: You can define the maximum total amount you wish to wager over a specific timeframe. This helps control the overall volume of your betting activity.

You can set or adjust these limits within the "Responsible Gaming" section of your RioAce account. Any request to decrease a limit will take effect immediately. Any request to increase or remove a limit will be subject to a cooling-off period, typically 24 hours, to allow for careful consideration before the change takes effect.

If you feel you need a short break from gambling, RioAce offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: You can choose to take a short break from gambling, typically ranging from 24 hours to a few weeks. During a Time-Out, you will not be able to log in to your account or place any bets.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off Period allows for a slightly longer break, often extending up to several months. This option is suitable if you feel your gambling is becoming problematic and you need an extended break to reassess your habits.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen duration has expired. This ensures that the break serves its intended purpose without immediate temptation to resume play. You can activate these options through your account settings on RioAce.

For individuals who feel their gambling has become unmanageable, RioAce provides a comprehensive self-exclusion program. Self-exclusion is a more serious step than a Time-Out and involves preventing yourself from accessing your account for a significantly longer period, typically ranging from six months to five years, or even permanently.

During a self-exclusion period:

• You will be unable to log into your RioAce account.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing lists and will not receive promotional materials.
• Any remaining funds in your account will be returned to you, subject to our standard withdrawal procedures.

Self-exclusion is a binding commitment. Once activated, it cannot be reversed until the chosen period has fully elapsed. If you wish to self-exclude, please contact our customer support team, who will guide you through the process. We strongly recommend considering self-exclusion if you are struggling with problem gambling.

RioAce is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures to ensure that no minors can access our platform.

To assist us in this effort, we urge parents and guardians to:

• Keep your RioAce login details confidential and secure.
• Install parental control software on devices used by minors.
• Educate children about the risks associated with underage gambling.
• Monitor internet activity and report any suspected underage gambling to us immediately.

Any account found to belong to a minor will be immediately closed, and any winnings forfeited. Our dedication to protecting minors is unwavering.

To help you keep track of your gambling activity and encourage regular breaks, RioAce offers Reality Checks and Session Reminders. These tools are designed to provide timely notifications about your play duration.

• Reality Checks: You can set up a Reality Check to pop up at regular intervals (e.g., every 30 minutes, every hour). This reminder will inform you of the elapsed time since your session began and may also display your net winnings or losses during that period. It serves as a prompt to consider whether you wish to continue playing or take a break.
• Session Reminders: Similar to Reality Checks, Session Reminders allow you to set a maximum duration for your gaming session. Once this time limit is reached, a notification will appear, and you will have the option to log out or continue playing after acknowledging the reminder.

These features are fully customisable within your account settings and are an effective way to manage your time spent on RioAce.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. This short questionnaire can provide insight into whether your gambling behaviour might be problematic. Please answer honestly, there are no right or wrong answers.

Consider the following questions:

• Have you ever neglected your work, studies, or family due to gambling?
• Do you gamble to escape from problems or feelings of anxiety or depression?
• Have you ever felt the need to bet larger amounts of money to get the same thrill?
• Have you ever tried to stop gambling but been unsuccessful?
• Have you ever lied to family members, friends, or others to conceal the extent of your gambling?
• Have you ever borrowed money or sold anything to finance your gambling?
• Do you feel anxious or irritable when you are not gambling?
• Do you find yourself thinking about gambling most of the time?

If you answered "yes" to several of these questions, it may indicate that you are experiencing gambling-related harm. We encourage you to seek further assistance. Remember, help is available, and taking control of your gambling is possible.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)